Privacy Policy

When you register a complaint or use our services, we collect the following information:

• Personal information (name, phone number, email address)
• Address and location details for service delivery
• Product information (brand, model, serial number)
• Service history and complaint details
• Images of products for service documentation

We use your information for the following purposes:

• Processing and managing service requests
• Contacting you regarding service updates and appointments
• Maintaining service records and warranty information
• Improving our service quality and customer experience
• Complying with legal and regulatory requirements

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data storage and transmission
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

We do not sell or rent your personal information to third parties. We may share your information with:

• Authorized brand service centers for warranty claims
• Service technicians assigned to your case
• Legal authorities when required by law

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

If you have any questions about this privacy policy or how we handle your data, please contact us: